Flint River Ranch StoreFlint River Ranch Store

Feel Good About What You Feed!

Frequently Asked Questions

We hope these answers help! If you don't find the answer you're looking for, please contact us!

How do I place an order?

Please place your order on-line. Our ordering system and shopping cart are secure. We process all payments via PayPal Pro Merchant Services. PayPal's strict processing standards keeps your credit card information safe and secure. We do not take phone orders so that your personal information is never in our hands or in our computer systems. When you place your credit card information in our shopping cart, it is encrypted so that it can not be "hacked" or stolen during or after your transaction. We never have possession of or see your credit card information in our records and neither can anyone else. This is far safer than you giving a stranger your credit card number over of the phone. PayPal has more than 2,000 people working on trust and safety issues to keep both the marketplace and the PayPal service secure.

What is the best recipe for my dog who has food allergies?

For many dogs, chicken and grains can be the culprit when it comes to food sensitivities. We highly recommend the Lamb/Millet/Rice Recipe and Fish and Chips Recipe (Trout and Potato) as well as the Duck and Oatmeal Dog Food. These three formulas were created with allergies/sensitivities in mind.

When is my order going to arrive?

Good weather permitting, most orders that are placed early in the day, early in the week, will arrive that week - usually within 2 to 3 business days. Inclement weather can cause delivery delays as will Holidays. Flint River Ranch delivers via UPS and so no weekend deliveries are available. Please take this into account when placing your order or calculating when you need your order to arrive. New customer's orders may take an extra few days depending on product ordered. Samples and discounted items take longer. Also, please keep in mind that many items will ship separately and arrive on separate days (within a few days of each other.)

How much do I feed?
f you are changing to Flint River Ranch food from another brand, please remember that food changes can upset a pet's digestive system. You should make the change gradually over 5-7 days by mixing the Flint River Ranch food with the brand previously used. Start with a mixture of 10% - 15% Flint River Ranch food, then increase the percentage of Flint River Ranch food by 10% - 15% each day until the transition is complete. Without the gradual transition from the other brand to richer Flint River Ranch food, pets may get upset stomachs and diarrhea. Don't try to speed the process by mixing a bag of each food together for a 50/50 mix and starting your pet on that. You and your pet may both be dissatisfied with the results. See our FEEDING GUIDELINE for more information.

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Contact Us:

389 Reqeuza St Encinitas CA 92014

1.800.780.4302

Monday-Friday: 8:00-5:00
Saturday: Closed
Sunday: Closed

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