Flint River Ranch StoreFlint River Ranch Store

Feel Good About What You Feed!

Flint River Ranch Shipping and Returns Policies

Free Shipping on All Products

Applicable sales/use tax is charged on all orders shipped to California.

ORDERS SHIPPED TO ALL OTHER STATES ARE TAX FREE! (check your state and local laws regarding your requirement to pays sales and use tax)

FAST SHIPMENTS: We immediately process all orders received. Please make sure your address is correct: To insure faster delivery, orders are processed electronically to the Flint River Ranch distribution center nearest you. Average delivery time after UPS pickup is 2 to 5 business days. With some remote delivery points, UPS may schedule delivery only once or twice a week.

IF YOU ARE NOT HOME: If not at home, UPS will make several delivery attempts. In most cases, and depending up the delivery area, they will leave your package at the front door without a signature; otherwise, they will leave a note or mail you a notice of attempted delivery. With no response within 5 days, they will return the package to our warehouse.

DELAYED AND LOST SHIPMENTS: Because of weather, holidays, and various other reasons, your package may require extra time for delivery. While UPS is usually very efficient, sometimes packages are incorrectly routed and delayed in shipment. When confirming shipments, the date provided by customer service is the date invoiced. The actual pickup date can be a day later as UPS scheduled pickup close at 3 PM and pickup may be over a weekend or holiday

 Samples and smaller goods are shipped USPS and can take up to 10 days to be received. All other products are shipped UPC Ground.

Requests for cancellations or changes are not guaranteed. If the order has already be processed by Flint River Ranch, or should their offices be closed, we will NOT be able to cancel/change the order.

It will be the customers responsibility to refuse the order upon receipt and incur return shipping costs. The amount of the call tag to return the item you are refusing will be deducted from your refund.

RETURN POLICY - 100% SATISFACTION GUARANTEED:

30-day Return Policy: If you are not satisfied with your Flint River Ranch product, you can return your purchase within 30 days from the date of receipt for a full product refund. Flint River Ranch must be contacted within those 30 days to be informed of your intention to return these products in order to qualify for a full product refund. Product must be shipped; postage paid, to the FRR facility assigned to receive your return by the Call Center.

Please contact FRR at 800-354-6858 or email returns@frrco.com for appropriate instructions and to receive a return authorization code (RAC). Product being returned must be in original package or bag, sealed if opened, be properly padded & packed and have the RAC clearly marked on the outside of the package below your return address. Please include this RAC on a memo inside summarizing the reason for return. Orders received outside of this process will not fall under this stated guarantee and may have additional Shipping & Handling charges assessed to the refund.

Returns must be addressed to the warehouse address provided to you from Flint River Ranch when you receive you RAC.

NAMES AND ADDRESSES ARE CONFIDENTIAL: All names/addresses are confidential and are not available to third parties.

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Contact Us:

389 Reqeuza St Encinitas CA 92014

1.800.780.4302

Monday-Friday: 8:00-5:00
Saturday: Closed
Sunday: Closed

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